Proposed marketing research for a specified company (REPORT) Term Paper

Proposed marketing research for a specified company (REPORT) - Term Paper Example People are working in different shifts round the clock and the companies usually provide pick-up and drop facilities to their employees. However, food is a source of concern because, availability of quality food at odd times in hygienic condition at a convenient place is a problem faced by the people working in these companies. This situation presents an opportunity to a growing business in this area for round the clock food supply through a fleet of pick-up vans at different locations at different times where these people can come and collect food on their way to the working places or homes after work or during their lunch breaks. The idea is to avoid setting up of a permanent shop with all the facilities for a business of few hours in a day, and thereby saving costs. In this manner, more number of customers could be serviced at different places by a ‘food van’ and fleet consists of about 6 vans could cover an entire region. This will result into economies of scale in t he business, and cost-efficient and latest technology could be adopted in the production processes. The food vans can also sell bottled drinking water and outsourced snacks as an additional business. Introduction The niche areas in food business offer immense scope for specialization, growth and development to the small and medium sized businesses. The competition in the niche areas is very limited due to localized demand, personalized service required and small investment outlay in project which is not compatible with the growth strategy of big corporate companies. In the current business proposal, the insignificant level of competition, requirement of limited investment and labor, scope for personalized service, specialist experience in the food supply and favorable policies prevailing in respect of financing to SMEs are the attractive features. The profile of the restaurant industry in general and its growth in the recent years could be inferred from the Appendix – I: Rest aurant Performance Index. Background The small and medium enterprises’ role in the economic development of a country on account of its employment generation is very significant. For an economic growth to be sustainable in the long run, it is very important to evaluate the pros and cons of the business opportunity by making marketing survey to ensure sure footing into the business. In the present proposal, three important criteria are involved, apart from identifying the cluster of organizations which are operating in a particular region so that the delivery point for supply of food could be finalized. Firstly, it is important to fix up an appropriate time which coincides with the increased peoples’ movement in the area due to timing of the shifts, shopping malls, market places and the government offices. The second important criteria is to fix up the length of time, the food van has to be stationed in the location to service the maximum number of clients. The third and the most important aspect is the information directly related to the business, such as the age group of the

Selflies Essay Example | Topics and Well Written Essays - 250 words

Selflies - Essay Example This practice lets some people to meet their need in community attention and acceptance especially if they are posted online. They gather approving likes and comments which nurture their self-confidence and confirmation of their physical beauty. If they are taken for personal use only, they can boost self-confidence as well; moreover, they can state the narcissist personality of the agent (Burns, 2014). For those who want to look even better, there are different apps which can improve one’s appearance by making the body slimmer, changing facial features or putting makeup on (Waterland, 2012). They only increase the value of physical beauty and create unrealistic beauty standards which are most painful for young people and women. Overall, this practice to post selfies everywhere is very annoying. People who regularly post their selfies online seldom think that this practice can be disliked by some people. In this way, they often react inadequately if someone asks them to stop doing that. Moreover, they tend to say that they do not care about what other people think; at the same time, it remains their primary purpose. I think that in some cases people just do not feel the limit of patience other people have concerning others self-representation. Some create Instagram profiles with a sole purpose to post photos of themselves there. The amount of photos they post is directly related to dependence on public opinion or narcissism. It can be easily defined either by hash tags people use or comments which follow their post. Some of them ask directly to comment on their makeup, clothing style, hairstyle etc. Others do not bother with such things and add hash tags me, beautiful or selfie to their posts. This practice will remain relevant even if people ban it in social media because it is the easiest way to boost self-confidence for some

Lighting design makes the stage real and bigger Essay

Lighting design makes the stage real and bigger - Essay Example These lights were also turned down to set the mood and to create the emotion in the audience when scenes took on a more serious tone or hinted at romanticism. These primary colors, when combined, were used to create different colors outside of the primary group, including cyan, magenta, and yellow so as to express details more vividly during the production. Using the different color combinations, the lighting design was able to blend both elements of fantasy with realism. Because â€Å"A Midsummer Night’s Dream† has likely been an audience favorite since the 16th Century, it is necessary to create the sense of majesty and awe deserving of the production, thus switching back and forth between more subtle colors and more vibrant colors manages to pay homage to the play and to the characters performing on stage. The background lighting, especially, served to enhance the overall size of the stage and make the performers and the various props used for the play seem bigger and more majestic. A large white screen is utilized during the production which is backlit by similar colors to those in the play’s foreground. For example, when the play’s characters are performing a scene in the forest, the background light is turned to a vibrant green so as to illustrate the feelings and sensations accompanied by forest life as well as creating the sensation of fantasy. During one particular scene, when the play’s characters are having a celebration in a beautiful palace, the aforementioned white screen is lit to orange to capture the sensations of joy and happiness in a celebratory atmosphere. This lighting scheme created the illusion that the stage had become quite larger (much like a palace’s interior rooms) and made the audience feel as if they were actually part of a medieval celebration. Had the white screen been lit to a

Death by Cell Phone Essay Example for Free

Death by Cell Phone Essay The newspapers are replete with scores of vehicular accidents. One reads of how a delivery van careens off the railing of a skyway and lands on top of a passenger bus underneath, crushing several people to death. Another article will be about a cargo truck losing its brakes and running through the red light at a busy intersection and in the process slams broadside into private vehicle. Still another might be of an SUV that crashes against a flimsy construction barrier and lands into a deep excavation †¦. Poor maintenance, lack of defensive driving skills, and carelessness probably account for these accidents. Now, another one can be added to this list of causes: driving while using a cell phone. This is about as commonplace as finding chewing gum under a movie theater seat but certainly, much more dangerous. Availability has determined usage; if it is there – even while driving – use it, is the motto. One wonders how the ‘’civilized’’ world fared without the cell phone. But for some reason or another it did. It was not too long ago that the Spanish galleons took over 3 months of sailing to deliver a letter from Spain to the colonies. And how the roundtrip – the time it took for this same letter to be answered – might have taken anywhere from 6 months to a year. Fast forward to today and the thought of leaving a ringing cell phone unanswered for a few minutes– even while driving – is unthinkable. One can argue that the case against using cell phones while driving is exaggerated; after all there are ‘’hands-free’’ cell phones that allow one to use the cell phone and drive at the same time. We are, after all, multi-taskers, it is argued. While this facility is available, how many do in fact use ‘’hands-free’’ cell phoning. Next time you are on the expressway or freeway, check. While you are at this, also find out how many use the cell phones: those coming at you, those to your left, those to your right, those behind you. Is it 1 in 10? 2 in 10? More? Actuarial scientists will probably advise you to raise your insurance coverage or perhaps even suggest that you start taking another form of transportation (e. g. the subway or some such) even if 1 in 10 of these motorists used the cell phone while driving. It might be argued that the ‘’risk’’ of getting into a vehicular accident while using the cell phone is over-rated? Is it? Consider the statistics: how fast is the average speed on an expressway? How many are using cell phones? How many seconds – or micro-seconds – does it take to initiate an accident? If the answers are that the average speed on an expressway is 60 mph, that at any given time there are more than 1 in 10 using a cell phone and that accidents can occur in the blink of an eye†¦well the answer becomes deathly obvious. An act that has previously been regarded as a remote possibility now assumes the prospect of a distinct probability. All too often, when we read of these things we deal with them by insulating ourselves with anesthetic reassurances that the likelihood is remote, that this are the dire warnings of alarmists, that it cannot happen to us – after all, we are not as ‘’careless’’ as the others. All that can be said in answer to this is that do not let the morgues and cemeteries get crowded with like-minded motorists. It is not too late to stop using the cell phone while driving. Resist answering that phone; it is probably not that important. It can wait. Your life and those of others depend on it

The Economic Transformation Programme Economics Essay

The Economic Transformation Programme Economics Essay By year 2020,the government had planned that Malaysia will become a high income economy by having the Economic Transformation Program. An agency to only supervised these programmes is under the Prime Minister Department of Malaysia which are Performance Management and Delivery Unit (PEMANDU). September 21, 2010 is the launching date for this programme, it is anextensive economic transformation plan to bring Malaysias economy into high income economy. 11 Economic Transformation Program-me projects and nine under three Economic Corridors with investments totalling RM26.09bil had been announced by our beloved Prime Minister, Datuk Seri NajibTunRazak. It is expected to lift Malaysias Gross National Income (GNI) to US$523 billion by 2020, from US$6,700 to at least US$15,000 in raise per capita income, in order to be the World Banks doorstep for high income country. It is predicted that Malaysia will be able to be inline with the plan if GNI arises by 6% per annum. The 60% of the blueprints investment had been set to revitalize Malaysias private sector would, besides, from these 60 percent, 32% is from government linked companies and left with 28% more is from the government.National Key Economic Areas(NKEA) are called for various sectors for development. Figure 1.0 shows the 11 ETP projects are in seven areas which focused on oil, gas and energy, Greater Kuala Lumpur/Klang Valley, communications content and infrastructure, business services, healthcare, tourism and education. The location for the economic corridor projects are Sabah Development Corridor, Northern Corridor Economic Region as well as Iskandar Malaysia. The biggest in terms of investment is the to regenerate and revitaliseFurthermore,in the investment field,Malaysia had planned for a Greater Kuala Lumpur by remake the old township of Petaling Jaya. The plan in details are that the 40 acres (16ha) of PJ Sentral Garden City development will be a brand new green central business district of Selangor, supporting Kuala Lumpur and also cover the business hubs near by the city and state. A project also had been planned with Nusa Gapurna Development SdnBhd that is expected to produce 36,828 jobs with a GNI (gross national income) impact of RM522.97mil. Another company is GPS Tech Solutions SdnBhd which is public transportation companies and authorities will work with to roll out a web and smartphone application to provide real-time tracking of public transportation. Moreover, buses with wireless connectivity will be provided through MyPUTRAS (Malaysian Public Transportation System).It costs about RM16.29mil project. MyPUTRAS (is) a free online smart portal and smartphone application which will cater real-time tracking of buses, include time of arrival and departure which make it more convenient to all public transport users. The liberalisation of six sub-sectors under the Competition, Standards and Liberalisation strategic reform initiative. These sub-sectors are the legal services, medical specialist services, dental specialist services, international schools, private universities and telecommunications (Network Facilities Providers (NFP) and Network Services Providers (NSP) sector. Thus,it brings a total of 15 from 17 sub-sectors that were announced during the Budget 2012. Another field, engineering and architectural services, as well as quantity surveying (a new sub-sector), will be the amended legislation giving effect to the liberalisation is passed. This ETP are expected to RM10.1b boost gross national Income, in addition to 64,282 jobs created by 2020. Investment is also one of the main attraction of Malaysia due to the global uncertainty.The strong economic growth had attract many foreign investors and had seen Malaysia as a developing country. Our economists had forecasted that Malaysia will have a strong domestic consumption that keeps expanding especially on our structural changes and also the projects that had been in Economic Transformation Programe. The Performance Management and Delivery Unit (Pemandu) also believe that we also have to monitor the plan to be followed accordingly. They make a laboratory in order to know the progress of the ETP. In 2010, 131 entry point projects (EPPs) and 60 business opportunities have been identified in this laboratory in a period of 2 months by 425 people that involve in it between government and private sector .211 organizationshad taken place, which are Shell, Exxon-Mobil, MYDIN, Sime Darby, Genting Plantations, Petronas, PricewaterhouseCoopers, Celcom, Ericsson, Maybank, Tesco, Sunway Medical Centre, Masterskill University College, The Body Shop, AirAsia, Malaysia Airlines, RapidKL and Digi Telecommunications. It is approximated that these initiatives will generate RM500 billion of national income per year and create up to 2.2 million jobs by 2020. The private sector had contributed 92% ot the jobs opportunities. National Key Economic Areas Since 92% of the total investments will originate from private sector, the sector is much involved in the planning of this transformation blueprint. A workshop had been organised by Performance and Delivery Unit (PEMANDU) to identify the 12 National Key Economic Areas (NKEA). The NKEA is the key driver to the success of this program as such activities have the potential to contribute significantly to the growth of the economy of Malaysia. Besides that, there are 131 entry point projects (EPP) identified under the NKEA, which includes a high speed railway connecting Penang to Singapore and MRT in Kuala Lumpur. Economic activities that are categorized as NKRA will be prioritized in government planning and funds allocation. Policies will be amended to facilitate fast track implementation of such activities, including liberalizing the market and removal of bottlenecks. With this policy, private companies are invited to get involved, with PEMANDU pushing for the implementation to speed up the implementation. Among the companies that are involved in the transformation programme are YTL, Shell Malaysia, Airasia, HovidInc, Select-TV, Exxon-Mobil, Dialog Group, TenagaNasional, Cisco. As an example, in oil, gas, and energy sector, that is the strength of Malaysias economic growth. As of 2010 the energy sector has been an essential part of Malaysias economic growth and it contributes 20 percent of GDP. Another strength is the palm oil industry.As of 2010 ,the fourth largest component of the national economy is belong to Malaysia and contribute to RM53 billion of gross national income. The industry cater the value chain from plantations to processing. The development of this industry is largely for private and remains heavily oriented towards plantations. With the contraints in land available to continue the evolution of plantations, the government craving to boostcompetency in production and focus on adapting great value through downstream activities. The Palm Oil NKEA is purposely forgiving high impact in total contributions to national income from the palm oil industry by RM125 billion to forecasted RM178 billion by 2020. The government aims that 41,000 new jobs will be created in this field. Palm oil related EPPs which focused more on upstream productivity and downstream expansion. These EPPs will focus on replanting of aging oil palms, mechanising plantations, stringently enforcing best practices to enhance yields, implementing strict quality control to enhance oil extraction, and developing biogas facilities at palm mills to capture the methane released during milling. Downstream expansion and sustainability will be achieved by capturing the lucrative market segments that focus more on refined products such as oleo-derivatives, food, health products, and bio-fules. These projects are believed will require funding of RM124 billion over the next 10 years with 98 percent of the funding coming from the private sector as being said by the government. The government has given renewed focus to Malaysias international economic relations, including liberalization and increasing interaction with the global economy. This approach is understandable for a small, open economy that is particularly  dependent on export-driven growth, and faces considerable pressure to attract FDI and increase its exports. Malaysia no longer takes a rigid, narrow stance in choosing its economic partners having decided not to confine itself to one particular global orientation, be it east or west and is signatory to several FTAs through ASEAN. These include FTAs that ASEAN concluded with China, India, Australia, New Zealand, Japan and Korea. Beyond this, Malaysia has also entered into bilateral agreements with Japan, India, New Zealand and Pakistan. Reform in other areas will be equally essential. Government procurement, intellectual property rights and the opening of the domestic financial market (as well as other services) will each have to be addressed. Hopefully, the government will also be nudged into fulfilling the states traditional role of providing citizens with greater access to education, health care, housing and a good public transportation system. First, the attempt to forge links with economies as diverse as China, Pakistan and Chile can be criticised for lacking focus. A slower rate of global engagement might have been preferable, but the international race to conclude FTAs would have excluded Malaysia, had this strategy not been pursued. The government wanted to seize the opportunity to cast its net wider for overseas markets, and the 2008 crisis pushed Malaysia to explore such opportunities. In effect, Malaysia may be seeking membership in a multiplicity of arrangements without any overarching strategy. But to define the objective of entering into an FTA as solely to secure more markets is naÃÆ' ¯ve. Second, the government has given a special priority to developing links with Islamic economies. The Developing 8 Preferential Agreement (with eight developing Islamic countries) and the Trade Preferential System among the Organisation of the Islamic Conference countries are two particularly relevant agreements that Malaysia has ratified in this regard. Sidelining economic relations with Islamic economies, even when the rationale is questionable, can evoke sensitivities among certain quarters of the policy community, but Najib has deftly sidestepped these issues and has forged ties as much with Pakistan  as with China. It would, of course, be hugely myopic to ignore China or India in Malaysias international economic relations. The government strategy for global economic engagement has been criticised on several grounds, and as negotiations for the TPP and the EU-Malaysia FTA progress, opposition could mount. Nevertheless, early successes will put Malaysia in good stead to pursue a dual approach of increasing interactions with the global economy while implementing strong domestic reforms. Fiscal Policy in Malaysia Malaysia follows an explicit fiscal policy rule that disallows an operating deficit in any given year. This aims at making a credible commitment to long term fiscal sustainability by applying discipline to annual budgets. As mentioned before in this report, the implementation of Economic Transformation Plan to move towards high income has proven to be vertically taken off with most targets has been achieved and exceeded within the span of more than 2 years. Based on the executive report by bank Negara Malaysia (BNM), Malaysia is moving from a resource based economy into more service centric economy as most of high-income nations globally. Fiscal policy can be further explained as the use of government spending and taxation to further influenced the economy. It is typically to promote a sustainable growth of economy in the long run as well as stabilizing the macroeconomic post crisis such as expanding spending, tax cutting to further stimulate a recovering economy. In the longer term, the government can foster a sustainable economy by improving infrastructures, providing better education and scholarship to boost the professional participation among the public, encourage public participation in corporate as well as academic. In the short term the fall in exports was offset by an unprecedented fiscal stimulus programme launched over two rounds started in 2008. In the total governments countercyclical measures amounted to an estimated RM67, 000,000,000, which were allocated to support private enterprise. The second package which was announced on March 2009, set aside RM 5,000,000,000 to support firms that need access to working capital, with specific involvement in tourism, aviation and auto industries. As such, Malaysia is sought to speed up the implementation of existing infrastructure projects such as the extended rail of Light Railway Transit (LRT), Mass Rapid Transit (MRT), targeting in particular the expansion of high speed broadband network, and also airport upgrades. Although Malaysia has relatively low debt to GDP ratio of around 50%, the global issue of sovereign debt with Greece in early 2010 is likely to put pressure on Malaysia to introduce fiscal tightening measures to prevent increased lending cost. The fiscal deficit target for 2010 has been revised to 5.3% taking into consideration RM12,000,000,000 supplementary budget and the revised 2010 GDP. The 2009 budget gap reached 7% of GDP, largely due to fiscal stimulus plan. The level of government expenditure is forecasted to decline faster with the government promising to introduce an efficiency drive and reduce the subsidies on fuel, food and education. This measure would help to reduce the structural and fiscal deficit, ensuring the governments consolidation efforts have a permanent impact. The spending target set for 2010 is RM 201,700,000,000 in 2010 and the fiscal deficit is expected to decline to 5.3%. Formulation of Fiscal Rules Basically there are 3 major types of fiscal policy rules. First is the balanced-budget or deficit rules comprises of 3 balance between the overall revenue and expenditure; or limit on government deficit as proportion of GDP. Another one is balance between structural and expenditure, and balance between current revenue and current expenditure. The second type of fiscal policy rules is the borrowing rules which prohibits on government borrowing from domestic sources as well as prohibits government borrowing from central bank; or limit on such borrowing as a proportion of past government revenue or expenditure. The third and last fiscal rule is debt or reserve rules which limits on stock of gross government liabilities as a proportion of GDP and target stock of reserves of extrabudgetay contingency funds (such as social security fund) a a proportion of annual benefit payments. In achieving a strong commitment to fiscal sustainability as well as in ensuring the sustainable long term growth, Malaysia is facing implementation constraint; however there is need to adjust the existing procedure to result in enhancing its efficiency. Flexibility can be incorporated into fiscal rules by expanding the horizon for budget formulation including the application of fiscal rules; to cover the course of a business cycle would provide the economy with improved shock-absorptive capacity. For instance, the rule on the annual operating budget for Malaysia could be modified from one year to allow an operating deficit during an economic downturn while observing the balance over the course of a business cycle. It often takes awhile to implement the spending measures, and may be in effect even longer than needed. This would require a medium-term fiscal framework for planning and forecasting. Second, the government can introduce contingency measures during the budget process. It can be either to add stimulus or withdraw as it required. This could include the elimination of a surtax and introduction of a stabilization fund. Although a cut increase in capital spending is effective, but it should be used only as a last resort. This can be triggered during budget execution if actual budge performance deviates significantly from the planned path. Similarly, the scope of stabilizers can be improvised by a more progressive tax system. For instance, tax on high-income household at a higher rate than off the lower income household. There are two types of taxes that can be imposed which are levied to transfer fund from private to public use namely direct taxes levied from income, profit and wealth as well as indirect taxes such as excise duty, sales taxes, quit rent and so on.

Music Is Cool!!! :: essays research papers

I love music my TWO greatest type of genries are Rap and Alternative. I was really surprised how great that DR. Dre did! I think that Eminem and dre are great. Eminem is definetlt a new era of a rap star he is puttin out some mad skillz. Papa Roach has just came out with a super great song that is called last resort.I play basketball and i am a very emotional person i like songs that have a deep impact on me and a true meaning. Here is how the billboard charts are as of today:1 1 8 'N Sync: No Strings Attached 7 Jive | 41702 1 2 - 1 Soundtrack: Mission:Impossible 2 Hollywood | 162244 2 3 6 48 Santana: Supernatural 12 Arista | 19080 1 4 3 24 Sisqo: Unleash The Dragon 4 Dragon/Def Soul | 546816* 2 5 4 4 Joe: My Name Is Joe Jive | 41703 2 6 7 33 Creed: Human Clay 4 Wind-up | 13053* 1 7 5 3 Toni Braxton: The Heat LaFace | 26069 2 8 2 2 504 Boyz: Goodfellas No Limit | 50722* 2 9 14 37 Dixie Chicks: Fly 5 Monument | 69678 1 10 16 27 Faith Hill: Breathe 3 Warner Bros. (Nashville) | 47373 1 11 15 42 Macy Gray: On How Life Is 2 Epic | 69490* 4 12 9 42 Destiny's Child: The Writing's On The Wall 4 Columbia | 69870* 5 13 11 72 Kid Rock: Devil Without A Cause 8 Lava/Atlantic | 83119* 4 14 12 26 Dr. Dre: Dr. Dre -- 2001 4 Aftermath | 490486* 2 15 8 3 Cypress Hill: Skull & Bones Columbia | 69990* 5 16 10 20 Jay-Z: Vol. 3... Life And Times Of S. Carter 2 Roc-A-Fella/Def Jam | 546822* 1 17 20 14 3 Doors Down: The Better Life Republic | 153920 17 18 13 21 DMX: ...And Then There Was X 3 Ruff Ryders/Def Jam | 546933* 1 19 - 1 Hanson: This Time Around MOE/Island | 542383 19 20 18 38 Christina Aguilera: Christina Aguilera 6 RCA | 67690 1 21 - 1 Mandy Moore: I Wanna Be With You 550 Music | 62195 21 22 31 26 Celine Dion: All The Way... A Decade Of Song 6 550 Music | 63760 1 23 26 33 Marc Anthony: Marc Anthony 2 Columbia | 69726* 8 24 19 5 No Doubt: Return Of

Quality Improvement Email Essay

Quality management in healthcare facilities is organized to meet the needs of the organization. Today, most organizations have a program of continuous improvement in all functional areas. Data collection and analysis and resulting improvements have become an accepted way of doing business. An organization must address how it is going to achieve a successful Quality Improvement program (LaTour, p. 520). This paper is going to discuss the quality improvement in the health care industry along with stakeholders, roles, and resources to name a few. The purpose of quality management in the health care industry is to enhance the safety, efficiency and effectiveness of all businesses from health care processes and the performance of delivering products to human resources (The Purpose of QI Healthcare, 2014). The improvement is achieved using various methods, both qualitative and quantitative. With the passing of time, healthcare delivery has become more complex. There is a requirement for ne w and enhanced methods that will reduce costs and provide access to new technologies (The Purpose of QI Healthcare, 2014). Bringing a change into the system can facilitate the achievement of a new performance level. When a system remains unchanged over time and no enhancements are made, it cannot generate better results than the ones already created. The inefficient parts of the structure are replaced with new inventions that can prove to be worthy (The Purpose of QI Healthcare, 2014). Quality Management is needed because of competition. The primary goal is to beat the competition. It will add value at each stage of production defining long term plans for your company while at the same time providing a framework for it. The stakeholders define quality of care in various ways. Each stakeholder has different concerns relative to the  project’s objectives and goals (LaTour, p.808), which can translate, into different ratings of quality. â€Å"Exploratory interviews suggest that ratings are influenced by past experience, expectations, definitions of quality of care, and perceived power relationship s between stakeholders† (Campbell, 2004). Agency for Healthcare Research and Quality has defined â€Å"stakeholders† as persons or groups that have a vested interest in a clinical decision and the evidence that supports that decision (The Effective Health Care Program Stakeholder Guide Chapter 3: Getting Involved in the Research Process). Stakeholders may be patients, caregivers, clinicians, researchers, advocacy groups, professional societies, businesses, policymakers, or others. Each group has a unique and valuable perspective. With quality improvement, there are roles that are involved. The leader’s role in promoting and developing quality improvement begins with creating and sustaining a personal and organizational focus on the needs of internal and external customers (Quality Improvement, 2014). A leader demonstrates a clear commitment to the organizational mission, values, goals, and expectation that promote quality and performance excellence through its actions. Key staff roles in a quality improvement p rogram are day-to-day leader, data entry person, provider champion, operations person, and data specialist. Monitoring provides the method to identify how the organization compares with the original opportunities for improvement and achieving those goals. (Wiley, 2007) Every area needs monitored because of providing every needs monitored because of providing patient can with any deficiency affect the entire hospital. Leaders determine the areas that need monitoring for improvement, monitoring the compliance of policies and procedures and standards for the hospital. The accrediting and regulatory agencies that are involved in the quality improvement process are The Joint Commission on Accreditation of Healthcare Organizations (JCAHO). Joint Commission evaluates the quality of health care provided to the patient. They also requires that organizational leadership set expectations, plan, manage how to measure, assess, and improve in all aspects of providing care (LaTour, p.521). Another agency that is involved is the United States Department of Health and Human Services (HHS) which represents the federal funded agency that focuses on improving the health care. The federal government mandates the areas for monitoring for quality, for example, preventive care,  infection control, fall rates, and chronic disease management. (HRHA, 2013) National Committee for Quality Assurance (NCQA) represents the accrediting agencies for the hospitals. It also evaluates the quality of health care provided to the patient. In conclusion, there are many resources for helping the improvement of quality. The patient, providers, nurses and management plays a part in the improvement that will guide to reach desired levels of performance. An organization that affects quality improvement is Agency for Healthcare Research and Quality (AHRQ). AHRQ is the lead Federal agency charged with improving the quality, safety, efficiency, and effectiveness of health care for all Americans. (Quality Improvement Organizations) The accrediting and regulatory organizations protect the public the regular reporting quality measures of the health care facility. References: LaTour, K. (2010), Health Information Management Quality Improvement Organizations Retrieved from: http://www.aap.org/en-us/professional-resources/practice-support/quality-improvement/Pages/Quality-Improvement-Organizations.aspx Quality Improvement, Retrieved from: http://www.hrsa.gov/quality/toolbox/methodology/qualityimprovement/part2.html The Effective Health Care Program Stakeholder Guide: Chapter 3: Getting Involved in the Research Process. February 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/research/findings/evidence-based-reports/stakeholderguide/chapter3.html The Purpose Of Quality Improvement in Healthcare, Retrieved from: http://www.sixsigmaonline.org/six-sigma-training-certification-information/the-purpose-of-quality-improvement-in-healthcare.html Campbell, S. (2004) How do stakeholder groups vary in a Delphi technique about primary mental health care and what factors influence their ratings?